SNIC dedicated user support

SNIC offers a dedicated user support to users of SNIC compute, cloud, and storage resources. Users with ongoing SNIC projects can apply for this support.

This support is not intended for the everyday support but rather for deeper question of higher complexity that require a larger effort. If you are unsure if your request meets this requirement, then please submit your question via the normal support form.

The purpose of this support is to facilitate the efficient use of SNIC resources. Support tasks can include:

  • Improved utilisation of SNIC resources, including usage of hardware, available software, and other capabilities of the resources
  • Guidance on the use of SNIC resources, including system environments, software tools, software libraries, and workflows
  • Advice and help on the development, porting, debugging, scaling, or optimisation of applications
  • Evaluation of special requests such as possible research collaborations, or running jobs with resource requirements outside the limits of the normal queue structure
  • Guidance on writing proposals on national and international HPC resources, and selecting relevant resources for a research project
  • Support on adapting workflows and practices to prepare a project for possible transition into a higher tier project

The scope of the support available can range from 16h up to several months. Allocations beyond 100h are subject to technical and scientific evaluation.

Dedicated user support is granted on a national basis and no consideration is made regarding geographical distribution, home institution, or SNIC project’s resource allocation. Support will often be provided remotely. This service is free of charge.

Any project granted user support shall adhere to best practices regarding co-authorship within their field.

Application form:

Send the information with your request for dedicated user support to
Please provide complete information about the following:

2. Contact person:

3. Scientific domain:

4. Technical domain expertise needed, for example:

  • programming or scripting language
  • specific code or programs

  • other relevant skillsets, e.g. cloud services, container-based deployment

5. Description of task

  • Background
  • What is/are the hoped-for concrete output(s)
  • Why this is important for the group’s scientific output using SNIC resources
  • What are the expected benefits for the scientific community and users of SNIC resources as a whole?
  • Why cannot the group do this themselves, e.g. what skill, experience, expertise is missing? 

6. What is your expectation of timeframe for the support?

  • Start (date)
  • End (date)
  • Estimated total amount of hours needed.

Last modified: 2021-03-22